A broken ELD never stops hours from being recorded. Drivers learn the difference between a data diagnostic event and a malfunction, the written notice within 24 hours, and how to reconstruct paper logs.
Branded with your logo & company nameThe electronic logging device does the paperwork until the day it does not. And the rule is written so that a broken ELD is never a reason your hours stop being recorded. When the screen goes dark, the clock keeps running.
Start by knowing the difference between the two things your ELD will tell you. A data diagnostic event means the device is missing something. A missing required data element, unidentified driving time sitting in the account, a data transfer check that did not complete.
A malfunction is a different animal. That is the device failing at its job, and there are six of them: power, engine synchronization, timing, positioning, data recording, and data transfer. A malfunction sends you to paper.
Here is exactly what you do. Note the malfunction. Give your carrier written notice within twenty four hours. Written, not a phone call you both forget.
Your carrier then has eight days to repair, replace, or service the unit. Eight days from the malfunction or from your notice, whichever comes first. If it needs longer than that, the carrier has to request an extension from FMCSA.
Which means the paper has to already be in the truck before you need it.
And paper logs still have to be real logs. Graph grid, filled in as you go, not reconstructed in the scale house lot. Name, date, carrier, truck and trailer numbers, total miles driven, shipping document number, and every duty status change with the location. Then certify it.
Your hours are your hours. Eleven hours driving, the fourteen hour window, a thirty minute break after eight hours of driving time, sixty or seventy hours in seven or eight days. A dead ELD does not buy you a single minute.
3 of the 10 questions drivers answer after the video. Quizzes run in the driver's own language.
A diagnostic event means the device is missing something and you keep logging electronically after clearing it; a malfunction means the device failed at its job and sends you to paper
Six
Within 24 hours, in writing
Pick ELD Malfunctions & Paper Log Fallback and send each driver a personal link by email, or copy the link and text it yourself.
Drivers watch on their phone and answer the quiz in their own language. No app, no login.
They sign on screen and get a certificate with your logo. Every completion is saved for DOT and insurance.
Included in the Full Library plan ($129.99/mo, unlimited drivers). Unlimited drivers, cancel anytime. Prefer to own it? Order it branded for $4.99, one time.
About 3 min. Drivers watch it on their phone from a personal link, then take a 10-question quiz.
Yes. Every driver takes a 10-question quiz in their own language, signs on screen, and gets a completion certificate with your company name and logo. Records are saved for DOT audits and insurance.
Ready today in English. You can also order it branded in any other language for $2.99 per extra language.
Included in the Full Library plan ($129.99/mo, unlimited drivers). You can also order this video branded with your logo and company name in the voiceover for a one-time $4.99, yours to keep.