Refund Policy

Last updated: August 17, 2026

Simple and fair — the way we'd want it as buyers.

Full refund, no questions

• If we fail to deliver your order within 48 hours of receiving complete order information and payment.
• If you cancel before production has started.

Fix first, refund if we can't

If a delivered video has a production defect — wrong logo, misspelled name, broken file, audio problems — we fix and redeliver free (usually same day). If we genuinely can't fix it, you get a full refund for that video.

What isn't refundable

• Correctly delivered videos. These are custom digital goods produced specifically for your company — once delivered as ordered, the work is done and the sale is final.
• Changes of mind after delivery, or new requirements not included in the original order (we'll happily quote those as an update).

How to request

Email orders@fleettrained.com with your order email and the issue. Refunds are returned to the original payment method within 5–10 business days.