Refund Policy

Last updated: August 21, 2026

Simple and fair — the way we'd want it as buyers.

One-time videos

Full refund, no questions:

• If we fail to deliver your order within 48 hours of receiving complete order information and payment.
• If you cancel before production has started.

Fix first, refund if we can't. If a delivered video has a production defect — wrong logo, misspelled name, broken file, audio problems — we fix and redeliver free (usually same day). If we genuinely can't fix it, you get a full refund for that video.

Monthly subscriptions

The Training Platform ($69.99 or $129.99/mo) is billed monthly in advance and you can cancel anytime from your dashboard — there are no contracts and no cancellation fees. When you cancel, your plan stays active until the end of the month you've already paid for, then simply stops renewing. Because you keep full access through that period, monthly subscription fees are not pro-rated or refunded for partial months. If you were charged after cancelling, or billed in error, email us and we'll make it right.

What isn't refundable

• Correctly delivered one-time videos. These are custom digital goods produced specifically for your company — once delivered as ordered, the work is done and the sale is final.
• Elapsed subscription time you've already had access to.
• Changes of mind after delivery, or new requirements not included in the original order (we'll happily quote those as an update).

How to request

Email orders@fleettrained.com with your account email and the issue. Refunds are returned to the original payment method within 5–10 business days.