Professional Skills · Driver Training VideoCustomer Conduct at Shippers & Receivers

Every dock you pull into, you are the only part of this company most of those people will ever see. The way you check in, the way you talk to the guard, the way you handle a rude clerk — that's the company's reputation, riding on your attitude that day.

Start with the basics

Follow the site's rules the second you're on the property. High-vis, hard hat, no phone in hand near moving equipment — whatever the sign says, you do it, no negotiating. If a facility has photo restrictions, respect them.

Now the part that actually costs you money: detention. While you're sitting at a dock, the clock does not stop.

Federal law also protects you directly. Under the coercion rule, no shipper, receiver, or anyone else in the supply chain is allowed to pressure you into breaking hours-of-service, CDL, drug and alcohol, or hazmat rules to make their schedule work.

When a dispute happens — and it will, sooner or later — you are not the one who settles it. Stay professional. Don't raise your voice, don't argue the point standing on the dock.

Before you sign anything, check it. Verify the bill of lading, the piece count, the seal number, and the condition of the freight match what's in front of you. If something's off, note it in writing before you leave the dock — not after you're already down the road.

Your company standard: be early, not desperate. Be patient, not passive. Communicate like a professional even when the other side isn't. Log your detention honestly, down to the minute. Refuse and report any pressure to break a safety rule.